Endnote Web – fix part 2!

We are still having problems with people accessing the full list of styles in Endnote web.  If you are having problems with this there are 2 things you need to do. Follow these instructions

First : Login to Web of Knowledge using the link below. (please logout of Cardiff Portal first before you do this).
Second
: get the new plug in.
  • To restore access to styles, filters and online connections, log into Web of Knowledge and select “My EndNote Web” on the top menu to access your account. This resets your roaming access for one year (see the roaming access help topic for more details).

Check that your roaming access on the new Account Information page on the Options tab has been reset for one year.

  • Next ensure that you have installed the latest plug-in for EndNote Web (3.1). You should also make sure that you are uninstalling the older versions of the plug-in and install only the latest version. Please follow the steps listed in this help link to uninstall and reinstall the plugin.

 

The reason for the fault reported earlier is that roaming access to the styles has expired. The good news is that you can refresh your roaming access by logging into Web of Knowledge.

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